mcwa.comMonroe County Water Authority – Monroe County Water Authority

Buying / Selling Property? Pay My Bill My Account Customer Service Billing & Payment Meter Information Pay Your Bill Online Payment Options Property Transfers Water Rates Your Account Critical Customers Customer Care FAQ Emergency Notifications Emergency Preparedness Fire Protection Frozen Pipe Care Prevent Scams Temporary Water Options Contact Us We are here for you! Call us for any water related questions or concerns. Mon-Fri 8:30am – 4:30pm: 585-442-7200 After-Hours Emergencies: 585-442-2009 475 Norris Drive Rochester NY 14610 SEND US AN EMAILWho We Are Board Of Directors Management Team Where We Are Service Areas Annual Report Awards & Recognition Infrastructure Mission Statement News Organization Departments & Functions Organizational Chart Board Committees My Water Water Quality EPA Advisories - PFAS Fluoride in Water Lead in Water Water Quality Reports Boil Water Notice FAQ Water FAQ Water Supply Water Treatment Education Conservation How To Quick Tip A leaky faucet loses 2,000 gallons of water a year! Want to save water and money? Fix your leaky faucets. Public Information Doing Business with Us Procurement Opportunities Employment Opportunities Freedom Of Information Law Governance Financials Policies & Procedures Regulatory Reporting Meetings Board Meetings Committee Meetings Projects Treatment Plant Tours Customer ServiceMy Water Public Information Help us get the lead out! Report your water service line material and learn about our lead reduction efforts here . 1 of 1 WE CARE We provide the safest and cleanest water to you and your family 24 hours a day, 365 days a year. HIGH QUALITY, HIGH VALUE We perform over 70,000 analyses each year to verify that you receive the highest quality water whenever you need it at the highest value. KEEPING COMMUNITIES SAFE We maintain over 27,000 fire hydrants across the region we serve, so that when needed, we are ready to provide. COMMITTED TO YOU The Monroe County Water Authority is a not-for-profit public benefit corporation that provides water to over 186,000 customers over parts of six counties. Lead Reduction Click Here Login/Pay My Bill CLICK HERE We’re Here To Help Customer Service MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point. LEarn More Education Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA. LEARN MORE Water Quality The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day. WATER REPORT Doing Business With Us Procurement Resources We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make Doing business with us” a mutually rewarding experience. Learn more about procurement Careers with MCWA MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities. EXPLORE Career opportunities Stay in the Know News 8 Talks Winter Water Main Breaks with MCWA Does it seem like water mains break more frequently in the winter months? That’s because they do, thanks to freezing/thawing temperatures causing the ground to shift. Luckily, our dedicated crews are prepared and ready to respond 24/7. News 8 WROC caught up with our Director of Operations Steve Trotta to discuss. LEarn More Help MCWA Get the Lead Out The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal drinking water standards. Water is lead-free when it leaves our treatment plants; however, it can come into contact with lead as it flows through household fixtures, plumbing, and service lines. Learn what MCWA is doing and how you can be a part of our lead reduction efforts. LEarn More Imagine a Day Without Water 2023 The Monroe County Water Authority joined water utilities, community leaders, educators, elected officials, and businesses across the nation to celebrate the ninth annual Imagine a Day Without Water on Thursday, October 19, 2023. Imagine a Day Without Water is a national education campaign that brings together diverse stakeholders to highlight the vital role water plays in our daily lives. LEarn More Contact Us MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year. 585-442-7200 Hours: Monday-Friday 8:30AM - 4:30PM information@mcwa.com SEND US AN EMAIL After-Hours Emergencies: 585-442-2009 Quick Links FAQ Who We Are Water Quality Education Be Social With Us: Customer Service Billing & Payment Critical Customers Customer Care FAQ Emergency Notifications Emergency Preparedness Your Account My Water Boil Water Notice FAQ Conservation Education My Water FAQ Treatment Process Water Quality Water Supply Annual Report Awards & Recognition Mission Statement News Where We Are Who We Are Public Information Employment Freedom Of Information Law Governance Procurement Projects Meetings © Monroe County Water Authority...