mcwa.comMonroe County Water Authority – Monroe County Water Authority
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Title:Monroe County Water Authority – Monroe County Water Authority
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Buying / Selling Property? Pay My Bill My Account Customer Service Billing and Payment Info Your Account Pay Your Bill Payment Options Meter Information Water Rates Customer Care FAQ's Emergency Preparedness Fire Protection Frozen Pipe Care Demand ID Contact Us We are here for you! Call us for any water related questions or concerns. 585-442-7200 Mon-Fri 8:30AM – 4:30PM 585-442-2009 After-Hours Emergencies 475 Norris Drive Rochester NY 14610 information@mcwa.com SEND US AN EMAIL About Us Doing Business with Us Procurement Opportunities Employment Opportunities What We Do Mission Statement Service Areas Awards & Recognition Who We Are Organization & Leadership Financials Overview Financial Overview – Financials Financials Overview – Annual Report My Water Water Quality Water Quality Reports Lead in Water Flouride in Water Water Treatment System Updates Water FAQs Education How We Measure Up Environmental Stewardship Conservation Quick Tip A leaky faucet loses 2,000 gallons of water a year! Want to save water and money? Fix your leaky faucets. Public Information Stay in The Know News Alerts Meetings Projects Water Main Rehabilitation Storage Completed Projects Governance Meetings Financials General Information Customer Service About Us My Water Public Information Click HERE for information regarding Visitor & Onsite Payment Changes due to Corona Pandemic Is My Drinking Water Impacted by the COVID-19 Coronavirus? Click here for more information. Click here for information on Maintaining or Restoring Water Quality in Buildings with Low or No Use. 1 of 3 THANK YOU Monroe County Water Authority ranked #1 in Customer Satisfaction with Midsize Water Utilities in the Northeast by J.D. Power. WE CARE We provide the safest and cleanest water to you and your family 24 hours a day, 365 days a year. HIGH QUALITY, HIGH VALUE We perform over 70,000 analyses each year to verify that you receive the highest quality water whenever you need it at the highest value. KEEPING COMMUNITIES SAFE We maintain over 25,000 fire hydrants across the region we serve, so that when needed, we are ready to provide. COMMITTED TO YOU The Monroe County Water Authority is a not-for-profit public benefit corporation that provides water to over 186,000 customers over parts of six counties. Login to My Account LOG IN Don’t have an account yet? Create Account Pay My Bill LEARN MORE We’re Here To Help Customer Service MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our Customers at every touch point. LEarn More Education Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA. LEARN MORE Water Quality The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day. WATER REPORT Doing Business With Us Procurement Resources We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience. Learn more about procurement Careers with MCWA MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities. EXPLORE Career opportunities Stay in the Know #1 in Customer Satisfaction Monroe County Water Authority received the J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast. LEarn More New Rates Effective January 1, 2021 Rates will increase by approximately $1.15 per month for typical homeowners, effective January 1, 2021. The increase was approved at the board meeting on Friday, December 18. LEARN MORE COVID-19 Updates & Information Safe and reliable water is vital to protect public health, especially to prevent the spread of infectious diseases such as COVID-19. Monroe County Water Authority customers can rest assured that we remain committed to reliably providing quality, affordable water throughout this pandemic. Learn MORE Contact Us MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year. 585-442-2000 Hours: Monday-Friday 8:30AM - 4:30PM information@mcwa.com SEND US AN EMAIL After-Hours Emergencies: 585-442-2009 Quick Links FAQ's Who We Are Water Quality Education Be Social With Us: Customer Service Billing and Payment Info Water Rates Emergency Preparedness Customer Care FAQ's My Water Water Quality Water Treatment System Updates Education About Us What We Do Who We Are Financials Overview Public Information Stay in The Know Projects Governance © Monroe County Water Authority 2020...
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